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Does sending in a Confidential Communications Request (CCR) mean that my health insurance company cannot send communications out about me and my health treatment at all?

No. The insurance company can send an Explanation of Benefits (EOB) or other communications, but it has to send it to you:

  1. At the new mailing address you provide them in your CCR, or
  2. In the alternate format you request, such as by email.

For this reason, it is important you provide them good and clear information on where to send communications and keep the information up to date. (Download the Confidential Communications Request.)

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