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Does an insurance company have to honor my Confidential Communications Request (CCR)?

Your insurance company must accept your CCR in two situations:

  1. When you ask for confidentiality regarding sensitive services you might receive. "Sensitive services" are defined by the law to include, among other services:
  • sexual and reproductive health services
    • birth control
    • abortion
    • STD / HIV testing and treatment
    • pap smear/ annual exam
  • sexual assault services
  • drug treatment
  • When you say that sharing of all or part of you private health information - including what services you receive, when and where - to the policy holder could lead to harm or harassment. You will never be asked why.
  • Note: You can ask for confidential communications for other types of information and health services – but the health insurance company does not have to accept the CCR in those other situations.

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